Request received
Thank you for writing to Best Staying Australia. Your message is now with the reservations desk — a real reply lands within two hours during Sydney business time.
Three steps from here
01
We read it
Your request goes to the desk member who handles that service — not a queue.
02
We reply
Availability, honest options and a real price. Usually within two hours.
03
You confirm
Nothing is booked until you say yes. No card charged, no obligation.
While you wait
Browse the room types, see what the season offers, or read what other guests wrote about the tower.
The phone is quicker
For arrivals within 24 hours or anything urgent, call the desk directly. It is answered around the clock.
+61 2 9777 9000
Reading for the wait
We answer faster than you think
Average first reply last month: 41 minutes. If two hours pass and the inbox stays quiet, phone us.
Back to homeWhat we received
01 — Your request
The form landed in the desk queue with a timestamp. Requests are answered in the order they arrive, not the order they impress.
02 — Your contact details
We reply on the channel you gave. If the phone number looked right, expect a call rather than a letter.
03 — Nothing else
No payment card, no documents. Those only change hands once a booking is confirmed and secured.
While you wait
The three questions people send as a follow-up, already answered.
Two minutes from the fish market
80 Pyrmont Street — the office is on level four, the hotel floors are above. Parking is under the building, the light rail stops across the road.
- Light rail: The Star stop, 2-minute walk
- Parking: onsite, under the building
- Reception is staffed around the clock
Something come up already?
The desk is staffed all hours — changes, additions, second thoughts.