Services

Everything the stay can include

Ten signature services, one desk. Pick what you need or hand us the whole trip — every request lands with the same team.

The full list

Ten ways we work for you

Suite reservations

Every category from Harbour King to the Penthouse, with honest advice on which view is worth the step up.

Details

VIP casino packages

Hosted entry to the members' salons, dinner reservations and a suite upstairs, in one itinerary.

Details

Spa & wellness rituals

Treatments at The Darling Spa with the thermal circuit included and therapists we book by name.

Details

Signature dining

Held tables at Sokyo and BLACK, chef's counter seats and off-menu requests the kitchen actually honours.

Details

Chauffeur transfers

Airport meets with a name board, day hire for the Hunter or the beaches, and late-night pickups on call.

Details

Weddings & events

Ballrooms, garden ceremonies and buyouts coordinated with the hotel's events team from first visit to last dance.

Details

Corporate retreats

Boardrooms, breakout catering and evening programs that keep twenty executives inside one venue.

Details

Concierge experiences

Harbour cruises, gallery previews and tables across the city, booked through contacts built over a decade.

Details

Romantic escapes

Proposals, anniversaries and the just-because weekend, staged quietly and timed to the minute.

Details

Loyalty membership

Our returning-guest program: held rates, guaranteed upgrades when available, and a dedicated line that skips the queue.

Details

Chef's table

Eight seats behind the kitchen door

The most-requested dinner we arrange: a private counter inside Sokyo's kitchen, seven courses chosen on the day.

Aperitif at the pass

Yuzu martini while the team preps around you.

Seven-course progression

Sashimi, charcoal, and whatever arrived that morning.

Dessert with the chef

Sake pairing and a tour of the dry-ageing room.

8 seats maximum · book 48 hours ahead · $290 per person

Request the table

Concierge

The desk that answers at 2 am

Call +61 2 9777 9000 or send a message through the contacts page. These are the requests we handle most.

Message the concierge

Replies within the hour, 6:00–23:00

Private charters from King Street Wharf, twilight sails under the Bridge, and New Year's Eve positions that sell out a year ahead.

Opera House stalls, SCG members' enclosures and last-minute seats at the Lyric Theatre downstairs.

Hunter Valley day trips with a driver, fish market tastings at dawn, and tables at restaurants that don't take online bookings.

Vetted babysitters, adjoining rooms held on the same floor, and car seats fitted before your transfer arrives.

Salon introductions, table limits explained honestly, and a host who knows when to suggest a break.

Boardroom hire, printing, secure courier drops and same-day pressing for the suit that didn't survive the flight.

1 Gbps fibre

In every room and boardroom

Business studio

Print, scan, courier, 24/7

Meeting rooms

For 4 to 40 people

Early breakfast

From 05:30 for working days

Corporate rates

Ten or more room-nights a month unlocks held pricing, consolidated invoicing and a dedicated account manager.

Talk to the desk

Digital check-in

Skip the queue entirely

We send a pre-arrival link 48 hours before check-in. Two minutes, from your phone.

Upload ID and set your arrival window so the room is genuinely ready.

A digital key arrives by SMS when housekeeping signs off the room.

Walk past the desk, ride the lift, done. Paper key cards still exist if you prefer.

Works on any phone, no app download needed

The Darling

Welcome back, Ms Harper

Room 1904 · Harbour King

Digital key ready

Dinner 19:30

Spa 11:00

OPEN ROOM DOOR

Compare

Room types, side by side

Feature	Harbour King	Jewel Suite	Adored Suite
Size	42 m²	74 m²	96 m²
Harbour view			corner
Separate living room
Deep-soak bath
Club lounge access
From, per night	$455	$890	$1,450
	Select	Select	Select

Beyond the room

What the week looks like

Harbour sails

Wed & Sat, 16:00 from the wharf

Trainer sessions

Daily 07:00–10:00, book ahead

Cellar tastings

Fridays, six wines, $85

Bridge climb

We arrange dawn slots

Guided Pyrmont walk

Every morning at 09:00, ninety minutes, free for our guests.

Returning guests

Three levels of belonging

Resident

Free

Held member rates
Late checkout when available
Birthday amenity

Most chosen

Insider

$190 / yr

Guaranteed upgrade at booking
Spa thermal circuit included
Priority dining holds

Resident Black

$790 / yr

Salon hosting included
Two chauffeur transfers
Dedicated phone line

Join the program

Getting there

Transfers and parking

Chauffeur

S-Class or V-Class, name board at arrivals, water and chargers in the car.

$95 each way

Valet parking

Forecourt on Pyrmont Street, unlimited in-and-out, charged to the room.

$60 per night

Light rail

The Star station sits at the door. Town Hall to hotel in twelve minutes.

$4.20 per trip

Before you visit

Walk the tower in 3D

Every floor mapped. Check the view from 1904, measure the walk from lift to spa, then book the room you actually saw.

Start the tour

Weddings

Ceremonies above the water

Garden deck or grand ballroom, 40 to 400 guests, coordinated by our events lead.

Plan a wedding

Corporate

Conferences that end at the bar

Day packages from $145 per delegate, with the room hire absorbed at twenty rooms or more.

Plan an event

Combined capacity across event spaces: 1,100 guests

Questions

About our services

Rates for everything live on the price page.

Spa, dining and event planning are open to non-residents. Suite bookings and VIP salon arrangements require an overnight stay.

Forty-eight hours minimum, a week for Fridays. We hold two seats most nights through our arrangement with the kitchen.

Most services cancel free to 48 hours. Transfers cancel to 24 hours, events follow the signed agreement. Full details on the refunds page.

That's the core of what we do. Send dates and a rough idea through contacts and we return a single timed itinerary with one total.