+61 2 9777 9000 [email protected]
Pyrmont, Sydney
Best Staying Australia
Best Staying Australia

+61 2 9777 9000

[email protected]

80 Pyrmont Street, Pyrmont, Sydney NSW 2009, Australia

Book a stay
Contacts

Tell us when you're coming

A person reads every message — no ticket queue, no chatbot. Replies land within two hours during Sydney business time, day or night by phone.

Send a request

Booking & enquiry form

Please enter your name.

Please enter a valid email.

Please enter a valid phone number.

Please choose an option.

Please write a few words about your stay.

The desk

Hours

  • Phone desk24 hours
  • Concierge06:00 – 23:00
  • Office visitsMon–Fri, 09:00 – 18:00

In a hurry?

Phone is fastest for tonight or tomorrow. For anything further out, the form gives us room to answer properly.

Find us

Pyrmont, beside the harbour

The Star complex sits on the western edge of Darling Harbour. Light rail stops at the door; drivers take the Pyrmont Street forecourt entrance.

  • Light rail L1 — The Star station, at the door
  • Bus 389 — Pyrmont Bridge Road stop
  • Valet forecourt — 80 Pyrmont Street
  • Sydney Airport — 25 min by car
Departments

Who reads your message

Reservations

Rooms, suites, rates and dates. Fastest replies in the building.

VIP & gaming

Salon access, hosted evenings and packages with play included.

Events

Weddings, conferences and buyouts. Site visits by appointment.

Concierge

Everything else — restaurants, transport, the odd impossible request.

Questions

Contact specifics

The wider list lives on the FAQ page.

Emails and form messages get a human reply within two hours, 06:00–23:00 AEST. Overnight messages are answered by 07:30.
Weekdays by appointment at Level 4, 80 Pyrmont Street — the same building as the hotel. Most clients never visit; everything runs fine by phone and email.
Only what a booking legally requires. The full data handling policy is on the privacy page and the legal page.
Yes — call rather than write for anything inside 24 hours. Same-day arrivals are arranged most days; tonight's suite is harder but often possible.
Before you write

What a good request includes

Three details turn a slow email exchange into a same-day answer. The form has room for all of them.

Dates, even rough ones

"Mid-March, flexible" is enough to check rates and tell you which weekend is cheaper. Exact dates get a held price.

The occasion

Birthday, proposal, board retreat — the occasion changes the room we'd put you in and the extras worth adding.

A budget sense

Not a figure you defend — a range that stops us quoting the Penthouse when you meant the Harbour King.

Best Staying Australia office
In person

Visiting the office

We're on level four of the same building — 80 Pyrmont Street. Site visits for weddings and events run by appointment on weekdays; a coordinator walks you through the spaces with coffee and the floor plans.

  • Monday to Friday, 09:00 – 18:00
  • Appointments only — the floor is secure
  • Thirty minutes is the usual visit

41 min

Average email reply

24/7

Phone desk

9

People on the desk

4,800

Stays arranged

Late and urgent

The 2 am phone call works

Flights land at odd hours and plans collapse at worse ones. The phone desk runs all night — a delayed arrival, a room that needs changing, a same-day booking from the airport lounge. If it can be fixed, the night desk fixes it.

Direct line

+61 2 9777 9000

Answered 24 hours, every day of the year.

Specialist desks

For trade and media

Travel trade

Agents and tour operators get trade rates, nett pricing on packages and a dedicated contact for repeat clients.

[email protected] — subject "Trade"

Press & media

Review stays, photography requests and interviews with the desk team. We respond the same business day.

[email protected] — subject "Press"