Best Staying Australia
Terms of Service
The conditions that apply when you use this website and book stays, services or packages through Best Staying Australia.
A booking is confirmed only in writing — held rates and verbal quotes are not confirmations.
Standard rates cancel free until 48 hours before arrival; prepaid and package rates follow the terms quoted at booking.
We act as agent for the hotel and suppliers; our liability is limited to the amount paid for the booking.
By using beststayingaustralia.com or booking through Best Staying Australia Pty Ltd you accept these terms. They sit alongside — not in place of — the hotel's own conditions, which apply at check-in.
01
Use of this website
The content on this site is provided for personal, non-commercial use. You may not scrape, reproduce or republish it without written permission.
While we check information carefully, availability, pricing and hotel services change. Quotations issued by the desk supersede anything on these pages.
You must not misuse the site — including automated form submissions, probing for vulnerabilities, or submitting false information through our forms.
02
Bookings and confirmation
A booking is confirmed only when we send written confirmation naming the dates, the service and the total. Enquiries and held rates are not confirmations.
Held rates lapse after 24 hours unless stated otherwise in writing.
It is your responsibility to check the confirmation for accuracy — names, dates and services — and tell us within 24 hours if anything is wrong.
Gaming-related arrangements are available only to guests aged 18 or over, and always subject to the casino's own entry conditions.
03
Payment terms
Room bookings are guaranteed by card and settled at the hotel unless a prepaid rate was chosen at booking.
Packages, events and the chef's table take a 20% deposit at confirmation, with the balance due 14 days before arrival or the event date.
All prices are in Australian dollars and include GST where applicable. Currency conversions, if any, happen at your card issuer's rate.
04
Changes and cancellations
Standard room rates cancel free until 48 hours before 15:00 on the arrival day. Peak-date, prepaid and package rates follow the terms quoted at booking — the refund schedule is on the Refunds page.
Changes are subject to availability and any rate difference. We handle amendments free of charge; the hotel's charges, where they exist, are passed on at cost.
No-shows are charged at the full first-night rate unless the confirmation states otherwise.
05
Liability
We act as agent for the hotel, transport and venue suppliers. Their services are provided under their own terms; we are responsible for the accuracy of the arrangements we make, not for the delivery of the underlying service.
Nothing in these terms limits rights you have under the Australian Consumer Law.
Our aggregate liability for a booking is limited to the amount you paid us for that booking.
06
General
These terms are governed by the laws of New South Wales, Australia. Any dispute is subject to the courts of that state.
If a clause is found unenforceable, the rest of the terms stand.
Questions about these terms: [email protected] or +61 2 9777 9000.
What this means for your booking
In practice: read the confirmation when it lands, tell us within a day if anything is wrong, and check the cancellation window before choosing a prepaid rate.
Keep a copy
Every booking confirmation references this document. Print it from your browser, or ask the desk and we'll email a dated PDF of the version in force on your booking date.
In force from 5 January 2026
The date on this page is the date the document took effect. Bookings always follow the version in force at the time they were made.
Material changes are announced
When a clause changes in a way that affects guests, the change is flagged on this page for ninety days — not quietly swapped.
Older versions on request
Superseded versions are archived and sent on request within two business days — useful when a dispute turns on wording.
The services this covers
The desk reads the same documents
Anything unclear in this document can be answered in plain language — phone the desk or send the contact form.
Ask the desk